Shipping & Returns
Return Policy
In case of cancellation of the order within the maximum period of 14 days due to a manufacturing defect or accidental sending of the wrong product, the Company shall proceed immediately to replacement or refund.
Shipping costs shall be charged to the Customer, and are non-refundable.
The refund shall be credited either to the card used for making the order or to the bank account used for the payment, that is, the method of refund shall be the same as the method of payment of the order, and any bank charge shall be borne by the Customer.
The refund period can take up to 29 business days for the amount to be transferred to the Customer's account due to payment processing times.
Returned products, that is, both the products themselves and their package, should be in the same condition as delivered, without being opened, damaged or used.
If the Customer makes an order, and refuses to receive it either by the courier Company or by post or by customs, then they are not entitled to a refund.
For orders of products that are prohibited from entering the country of destination for any reason, then the Customer is charged only the costs of delivery and return, and their cost shall be deducted from the amount to be returned when the Company receives the products at its headquarters.
Any product defect should be recorded within the maximum period of 48 hours upon delivery, and the Company may, where deemed necessary, reduce the price or replace the product or make a refund without compensating any transport costs, taxes, duties incurred, and may determine how the products shall be transferred to its headquarters.
The return of the product should be accompanied by a copy of the invoice and the reason for the return.
If the Company is notified of a product recall, then it shall inform and provide the Customer with the relevant instructions for the return of the product that has been recalled.
Order Delivery
If the Customer chooses to pay by credit card, they must present their identity document upon delivery of the product by the Company's partner carrier.
Delivery to the place specified by the Customer: the product is delivered to an external partner – courier Company, and the Customer is notified electronically that the product is ready for dispatch. Shipping costs are calculated based on Customer's order. If the Customer makes any error in registration, the consequent incorrect calculation of shipping costs is not borne by the Company but by the Customer.
To receive the ordered products, the Customer shall present to the external partner-carrier the order confirmation (order code), the notification for the dispatch, and an official identity document (such as ID card or passport).
If the Customer wishes to authorize a third party to receive the ordered products, then the third party must present a special authorization document to receive this order as well as an official identity document (identity card, passport, etc.). Since after having received the products, the risk passes to the Customer. The latter must check the products upon delivery since, with their signature upon delivery, they confirm that they received the ordered products properly.
Shipments are sent with courier Companies or with a courier Company chosen by the Company from time to time to all countries both within and beyond the EU.
The Customer shall be automatically notified of the shipping costs (based on the weight of the products, the package volume, and the country of destination), delivery time, and the cost of products prior to the finalization of the order in the shopping cart. If the Customer agrees, they proceed to the order checkout.
Confirmation of Online Order
The order is final for the Company when the confirmation of the order acceptance is sent to the Customer at the email address indicated, as described below, and the payment of the final amount has been made.
The Company registers the order once the Customer receives an update of the order status with the indication “Order Confirmation.” The above e-mail shall explicitly confirm the content of the order, the total price, and the estimated time of delivery, as it had already been notified to the Customer prior to the order submission and the payment. The order is considered binding, and the sale has been made while creating claims of the parties only after the customers makes a full payment.
During the processing of each registered order, the stock availability of the ordered products is confirmed. In case the availability or delivery time differs from the one indicated on the page, the Customer shall be notified. When the order status is updated, the Customer shall be notified via the contact email address indicated when made the order. The order status is constantly updated, especially when changes occur during the order management. The Company bears no responsibility for any change that may occur during the order management.